Refunds and cancellations
How deposits, cancellations, and refunds work for Cloudscaleapps professional engagements.
These terms apply to lease accounting audits, readiness reviews, disclosure support, and modification assessments booked with Cloudscaleapps. They do not cover products, subscriptions, or physical goods — we do not sell those.
Refund eligibility
Fees may be refunded in whole or in part when we cancel an engagement for our own capacity or independence reasons, or when a written cooling-off right in your engagement letter applies. Client-initiated cancellations after fieldwork has begun are handled as partial refunds or credits as described below.
Timeframe to request
Refund requests should be emailed to info@cloudscaleapps.digital within 14 days of the event giving rise to the request (for example, our cancellation notice or your withdrawal before kick-off).
Full refunds
A full refund of amounts paid is available when:
- We cancel before kick-off for reasons within our control
- The engagement letter includes a cooling-off period and you withdraw within that period before fieldwork starts
- Duplicate payment is made in error
Partial refunds
If you cancel after the engagement letter is signed but before fieldwork starts, we may retain up to 40% of the agreed fee to cover scoping and scheduling, and refund the remainder of sums paid. If fieldwork has started, fees for time incurred at agreed rates are due; any unused deposit balance may be refunded.
Non-refundable items
- Fees for completed modification assessment memos already delivered
- Day-rate disclosure workshops already held
- Third-party disbursements incurred with your prior approval (for example, certified translation)
Refund process
Email info@cloudscaleapps.digital with your engagement reference, reason, and payment details used. We confirm eligibility within five business days and process approved refunds within 14 business days thereafter.
Refund method
Refunds are returned to the original payment method where possible, or by Hong Kong dollar bank transfer to an account you nominate in writing.
Cancellation by you
Provide written notice. Rescheduling within 30 days of the original kick-off is preferred over cancellation when capacity allows.
Rescheduling
One reschedule with at least seven days’ notice is typically accepted without charge. Later notice or repeated moves may incur a rescheduling fee stated in the engagement letter.
Deposits
A deposit (commonly 40%) secures the timetable. Deposits are applied to the final invoice. Deposit treatment on cancellation follows the partial refund rules above.
No-shows
If your team is unavailable for an agreed on-site day without 48 hours’ notice, that day may be billed as incurred and is not refundable.
Work already started
Time spent on information requests, walkthroughs, and testing is billable. Refunds after start are limited to unused prepaid amounts after deducting incurred fees.
Purchased materials
We do not sell kits or materials requiring separate refund rules. Any third-party data purchased at your request is non-refundable once ordered.
Exceptions
Statutory rights under Hong Kong law that cannot be excluded remain available. Engagement letters may set stricter or clearer commercial terms for a specific matter; where they conflict with this page on commercial points, the signed letter prevails for that engagement.
Contact for refund requests
Cloudscaleapps, Nexxus Building, 41 Connaught Road Central, Central, Hong Kong. Email info@cloudscaleapps.digital. Phone +852 2868 6000.